Privacy Policy

Last updated: September 2026

Romford Gifts Online respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit or purchase from www.bettyboopfigure.co.uk

1. Who We Are

Romford Gift Centre Ltd operates this website and is responsible for the personal information we collect through it.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Email: sales@bettyboopfigure.co.uk
Telephone: 01992 450921

Monday to Friday, 9:30am – 3.30pm. (excluding public holidays)

2. Information We Collect

Depending on how you use our website, we may collect the following information:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Details of products you order

• Order and transaction information

• Information you provide when contacting us

• Your account login details, where you create an account

• Technical information such as IP address, browser type and device information

• Information about how you use our website, where cookies or similar technologies are used

We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.

3. How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders

• Arrange delivery of your purchases

• Process refunds, returns and cancellations

• Respond to enquiries and provide customer service

• Manage your customer account

• Communicate with you about your orders

• Maintain and improve our website and services

• Detect and prevent fraud, misuse or security problems

• Keep appropriate business and financial records

• Comply with our legal and regulatory obligations

• Send marketing communications where we are legally permitted to do so and, where required, you have given your consent

4. Our Lawful Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we rely on one or more of the following:

Contract: We need certain information to process and fulfil your order and provide the services you have requested.

Legal obligation: We may need to retain or use certain information to comply with legal, tax, accounting or other regulatory requirements.

Legitimate interests: We may use information where it is reasonably necessary for purposes such as operating our business, improving our services, preventing fraud and protecting the security of our website.

Consent: Where required by law, we will ask for your consent before using your information for certain purposes, such as some forms of marketing or non-essential cookies.

5. Payment Information

We currently accept payments through PayPal.

Payment processing is carried out by PayPal. We do not normally receive or store your full payment card details on our website.

PayPal may collect and process personal information in accordance with its own privacy policy.

6. Who We Share Your Information With

We may share relevant personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Delivery and postal companies used to deliver your orders

• PayPal and other payment service providers

• Our website hosting and technology providers

• IT, security and technical service providers

• Professional advisers where necessary

• Government, regulatory or law-enforcement authorities where we are legally required to do so

We only share information where there is a legitimate reason to do so and, where appropriate, require service providers to handle your information securely and in accordance with applicable data protection law.

7. International Transfers

Some of our service providers may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

8. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information relating to orders and transactions may need to be retained for longer periods to meet legal, accounting and tax requirements.

Where you have a customer account, we may retain your account information while your account remains active. You may request deletion of your account and personal information, subject to information that we are legally required or otherwise entitled to retain.

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to operate, including functions such as maintaining your shopping basket, processing orders and providing website security.

Other cookies, such as certain analytics or advertising cookies, may require your consent before they are placed on your device.

Where consent is required, you will be given the opportunity to accept or refuse non-essential cookies.

You can also control cookies through your browser settings.

For more information about the cookies used on our website and how to manage them, please see our Cookie Policy.

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10. Direct Marketing

We may contact you about our products and services where we are legally permitted to do so.

Where your consent is required for marketing communications, we will ask for your consent.

You can unsubscribe from marketing emails at any time by using the unsubscribe facility provided in the message or by contacting us.

Your decision not to receive marketing communications will not affect the processing necessary to fulfil an order or provide services you have requested.

11. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Under UK data protection law, you may have the following rights, depending on the circumstances:

• Right of access – to request a copy of the personal information we hold about you.

• Right to rectification – to ask us to correct inaccurate or incomplete information.

• Right to erasure – to ask us to delete your personal information in certain circumstances.

• Right to restriction – to ask us to restrict how we use your information in certain circumstances.

• Right to object – to object to certain types of processing, including direct marketing.

• Right to data portability – in certain circumstances, to request your information in a commonly used electronic format or ask us to transfer it to another organisation.

• Right to withdraw consent – where we rely on your consent, you can withdraw it at any time.

These rights are not absolute and certain legal exceptions may apply.

We will normally respond to a valid data protection request within one month. In certain circumstances, this period may be extended as permitted by law.

We will not normally charge a fee for exercising your data protection rights. We may charge a reasonable fee or refuse a request where permitted by law, for example where a request is manifestly unfounded or excessive.

13. Your Customer Account

If you have registered for an account on our website, you can access and update certain personal information through the “My Account” section.

If you wish to request deletion of your account or personal information, please contact us.

Please note that we may need to retain certain information where we are legally required to do so or where it is necessary for legitimate business or legal purposes.

14. Children's Information

Our website is intended for general use and is not specifically directed at children.

We do not knowingly collect personal information from children where we have no appropriate reason or lawful basis to do so.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the matter and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites, including payment and other external services.

We are not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of any third-party website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable data protection law.

The latest version will be published on this page, together with the date it was last updated.

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first and we will try to resolve your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

You can find information about making a complaint on the ICO's website.

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:

Romford Gifts Online
Email: sales@bettyboopfigure.co.uk
Telephone: 01992 450921

Monday to Friday, 9:30am – 3.30pm. (excluding public holidays)

Or write to us

Registered Office: Romford Gift Centre Ltd, 4 Waremead Road, Ilford, Essex, IG2 6TE.

E. & O.E.